Building Services Customer Survey


Manawatu District Council is committed to providing high quality building control services to meet its customers’ needs and expectations based on professionalism, technical competence, timeliness and accountability by complying with the Building Consent Authority accreditation requirements, the Building Act 2004 and the Building Regulations.


Are you the:


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Approachability / Friendliness

From your experience with Building Services, how would you rate the Manawatu District Council for the following:
Very GoodGoodSatisfactoryPoorVery Poor
Introduction (welcoming)
Manner / tone
Listening skills
Questioning skills
Ability to answer your query
Willingness to help


Timeliness

From your experience with Building Services, how would you rate the Manawatu District Council for the following:
Very GoodGoodSatisfactoryPoorVery Poor
Timeliness of processing a building consent
Timeliness of inspection bookings
Inspection booking "waitlist" system
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Formal Communication

From your experience with Building Services, how do you rate the level of communication in terms of professionalism:
Very GoodGoodSatisfactoryPoorVery Poor
GoShift
Email
Face-to-face
Phone
Letter
Other
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Technical Skill / Competency

From your experience with Building Services, how would you rate the Manawatu District Council for the following:
Very GoodGoodSatisfactoryPoorVery Poor
Technical skill or competency of the officers
Consistent application of the Building Code requirements
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Information / Education

Manawatu District Council provides information about building services, covering the processes involved in obtaining building consents, inspections, technical and legislative updates. This information is provided on Council’s website, in hard copy, duty officer and interest group meetings

What form of information have you used recently?:




How would you rate the information that you have used or received recently?:
Very GoodGoodSatisfactoryPoorVery Poor
Overall
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What do you consider the most convenient method for receiving updates or changes affecting you or your business?:



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