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Perception Survey

The Manawatū District Council wants to know what residents think of the Council's performance.

To do this we commission an annual survey that measures residents' satisfaction perception with the Council's performance, services and facilities. The results of these surveys enables the Council to assess the extent to which the Council has met its performance objectives and where additional work may be required.

The survey is carried out quarterly (September, December, March, June) by independent research company - Key Research Ltd.


The overall 81% of respondents were satisfied with Council performance in 2018/19.  The scores ranged from 57% to 97%.

 2018/19 Residents’ Opinion Survey (901KB pdf) at a glance:

Services/facilities residents are most satisfied with in 2018/19

  • Parks, reserves and sports grounds  (97%)
  • Council Facilities  (96%)
  • Waste disposal  (86%)

Services/facilities residents are least satisfied with

  • Community Funding  (57%)
  • Value for money  (66%)
  • Economic Development  (69%)

Largest increases in satisfaction in 2018/19 from 2017/18

  • Services and Facilities (+3%)
  • Public Facilities (+3%)

Largest decreases in satisfaction in 2018/19 to 2017/18

  • Value for money  (-6%)


Perception Survey reports:

(1MB pdf)2019/20 due July 2020

2018/19 (901KB pdf)

2017/18 (1MB pdf)