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Reporting Faults and Problems

Who do I call?

I’ve got no water supply to my house but my neighbours do.

Check if the toby is on. If it is and there is still no water please call the Manawatu District Council 06 323 0000.

I’ve noticed water pooling within my property, who should I call (including soak holes)?

This is most likely either a leak in your water lateral or a blockage in your stormwater system. Please call a plumber.

My neighbour’s stormwater runoff is causing a nuisance /damage.

Contact your neighbour.

I have blocked stormwater mains and open drain problems.

Please contact the Manawatu District Council on 06 323 0000.

Please note, if an open drain is flowing through your property, then it is your responsibility to maintain and keep clear of blockages, weeds and plants.

There is sewerage leaking out of my gully trap.

Please contact a plumber.

For local road drainage and culverts.

Please contact the Manawatu District Council on 06 323 0000.

For state highway road drainage and culverts.

Please contact the NZ Transport Agency, free phone 0800 444 449.

For rivers, streams and land drainage in rural areas.

Contact Horizons Regional Council on 0508 800 800.

For any further water, wastewater, stormwater problems.

Please contact the Manawatu District Council on 06 323 0000.

For hazardous substances/pollution control.

Contact Horizons Regional Council on 0508 800 800.