LGOIMA Request Details: LG2035

Tēnā koe Louis

From your request we were unsure whether you were requesting Council’s overall performance, or the customer satisfaction with services and facilities, as your question could align with either of these results. In 2017-2021 our customer satisfaction survey has included information on both “Overall performance” and “overall satisfaction with services and facilites” as below:

Year                 Overall performance    Services and facilities

2021/22 quarter 1     69%                                      83%

2020/21                      81%                                     83%

2019/20                      78%                                     89%

2018/19                       81%                                     92%

2017/18                       83%                                      89%

2016/17                       87%                                       87%

In previous years, the questions in Council’s satisfaction surveys were structured differently and therefore the results are presented differently. These surveys reported on individual services or activities of Council (e.g. “standard of food premises” or “provision of carparking”), with no aggregate score or questions on overall performance or reputation. This would not be comparable with the results above, nor does it appear to apply to the research topic you have outlined.

Regards