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    Complaints & Determinations

    Building Consent Complaint Process

    Complaints provide us with valuable feedback about our services and customer experience. They also give us the opportunity to improve how we deliver building control functions.

    You have the right to:

    • Appeal any decision we have made about your building consent.
    • File a complaint about our work in building control.

    Building control includes activities such as:

    • Lodging or vetting building consent applications
    • Processing building consent applications
    • Inspecting work under construction
    • Issuing a Notice to Fix, Code Compliance Certificate, or Compliance Schedule
    • Meeting statutory timeframes
    • Charging fees and charges
    • Ensuring compliance with legislative or Building Code requirements

    You can make a complaint in person, by phone, by email, or in writing:

    • Visit our Customer Service Centre, 135 Manchester Street, Feilding
    • Call us on 06 323 0000
    • Email us at feedback@mdc.govt.nz
    • Use the online complaints form on our website
    • Write to:
      Manager - Regulatory Services
      Manawatū District Council
      Private Bag 10001
      Feilding 4743

    • Date the issue occurred
    • Nature of complaint (e.g. vetting, processing, inspection, Notice to Fix, CCC, compliance schedule, fees, timeframes, legislative compliance)
    • Copies of any supporting information (if applicable)
    • Your relationship to the matter (e.g. customer, regulator, stakeholder)
    • Your name and contact details

    • We will acknowledge your complaint within 5 working days.
    • We will investigate your concerns fairly and objectively.
    • We aim to provide a full response within 10 working days. If the matter is complex, we will update you on progress and timeframes.
    • All complaints are logged and tracked to ensure transparency.

    If you don’t agree with the outcome, you may ask us to review the decision. Please make appeals in writing, explaining why you disagree. Address your appeal to:

    Manager - Regulatory Services
    Manawatū District Council
    Private Bag 10001
    Feilding 4743

    If you remain dissatisfied, you may apply to the Ministry of Business, Innovation and Employment (MBIE) for a Determination. MBIE will consult all parties and issue a binding decision. See more information on the MBIE Building Performance website:

    Understanding determinations | Building Performance

    If you wish to make a complaint online, please complete the complaint form.

    Refer to our Customer Service Policy (PDF file, 204.0 KB) for more information.

    You can apply to the Ministry of Business, Innovation and Employment (MBIE) for a determination

    Determinations can look at whether a building or building work complies with the building code or if you can’t agree with Council's decision about building work, a determination can assist you solving the problem.

    They are not for civil disputes or disputes about workmanship.

    More information can be found on the MBIE website:

    Understanding determinations | Building Performance