LGOIMA Request Details: LG2440

1. Complaint Handling Policies:
Please provide copies of all policies, procedures, or guidelines governing the receipt, assessment, investigation, and resolution of Code of Conduct complaints relating to:
-staff
-senior management
-council-controlled organisation officers
-governance officials.

Please find the relevant internal Policies and documents in the link above.

• Code of Conduct
• Disciplinary Policy
• Harassment and Bullying in the Workplace Policy
• Protected Disclosures

Also included are the following Policies from CCOs:

• MCT Complaints Policy
• CEDA Disciplinary Process

2. Records Relating to the Complaints Submitted

Please provide copies of any records relating to the receipt, assessment, consideration, or handling of the Code of Conduct complaints submitted on or about 20 January 2026 to 12 March 2026.  This request includes (but is not limited to):
-internal memoranda
-file notes
-reports
-assessment documents
-correspondence between staff involved in handling the complaints.

We can confirm that there have been no code of conduct complaints relating to any of the Council Controlled Organisations during to the period 20 January and 12 March 2026.
There has been no internal code of conduct complaints during to the period 20 January and 12 March 2026.
We received one code of conduct complaint for MW LASS Debt Central. The complaint was forwarded to MW LASS as the employer of the person whom the complaint was directed at.
The documents associated with this have been withheld under section 17(2)(a) to protect the privacy of individuals. 

3. Internal Communications
Please provide copies of internal communications (including emails, memoranda, and correspondence) relating to the complaints and their handling.
This request includes communications between:
-staff and management
-governance or corporate services staff
-legal advisers
-officers responsible for complaint handling.
The internal email communication relating to the complaint received about MW LASS Debt Central has been withheld under section 17(2)(a) to protect the privacy of individuals. 

4. Communications Between Organisations
Manawatū-Whanganui Local Authority Shared Services (MWLASS) and Manawatu district council and/or any shareholder councils concerning the complaints and their handling.
The external email communication relating to the complaint received about MW LASS Debt Central has been withheld under section 17(2)(a) to protect the privacy of individuals. 

5. Governance Reporting
Please provide copies of any reports, briefings, or correspondence provided to councillors, council governance committees, or shareholder representatives regarding the complaints. (LGOIMA requests will be sent to the shareholder councils)
No reports or briefings have been provided to councillors etc as the complaint was forwarded to MWLASS as the employer.

6. Complaint Handling Outcomes
Please provide any records identifying the outcome of the complaints, including any decisions made regarding investigation, dismissal, or further action.
We are not aware of an outcome of the complaint regarding MW LASS Debt Central.