LGOIMA Request Details: LG2452

LG2452 Official information request - All documents and materials that guide, inform, or record how staff make decisions affecting clients, including policies, criteria, training, tools, and internal communications. It also includes records and processes related to reviewing, auditing, categorising, escalating, and correcting those client decisions. 

I refer to your official information request dated 07/04/2026   

Part of the information you have requested is enclosed. Link here Customer Service Policy 

However, we have decided to refuse your request for information which relates to documents and materials that guide, inform, or record how staff make decisions affecting clients, including policies, criteria, training, tools, and internal communications. It also includes records and processes related to reviewing, auditing, categorising, escalating, and correcting those client decisions under section 17(f) of the Local Government Official Information and Meetings Act, on the grounds that the information requested cannot be made available without substantial collation or research. 

Before making this decision, we contacted you on 09/04/2026 to seek clarification and to invite you to refine or narrow the scope of your request so that it could be processed. As we did not receive a response, we have been unable to progress your request in a way that would reduce the level of work required to a reasonable level. 

Under section 28(3) of the Act, you have the right to ask the Ombudsman to review any decisions made under this request.  The Ombudsman may be contacted by email at: info@ombudsman.parliament.nz or by calling 0800 802 602. 

Manawatū District Council may publish this response along with a summary of the request on our website.   Requests and responses may be paraphrased.     

To protect your privacy, we will not generally publish personal information about you, or information that identifies you.    

If you wish to discuss this response with us, please feel free to contact the LGOIMA Response Team on 06 323 0000 or by replying to this email.