Problems With A Collection?
If your rubbish, recycling or food scraps were not collected, check the information below before reporting the problem to Council.
Before you report a missed collection check that:
- your rubbish or recycling was out before 7:30am
- you put it out on the correct collection day
- you used the correct bin, crate or official MDC blue rubbish bag
- your bin or crate was not overfilled
- only accepted items were included
- your bin was positioned correctly and could be safely reached by the collection vehicle
- there are no current collection delays or service notices.
For rural collections, also check that your rubbish was placed at the correct collection point or on the correct side of the road for the collection route.
Severe weather, road closures, public holidays or other disruptions can also occasionally affect collections.
Report a missed collection
If everything was put out correctly and your collection was missed, report it to Manawatū District Council.
Phone: 06 323 0000
Email: public@mdc.govt.nz
When reporting the problem, please provide:
- your property address
- the type of collection that was missed
- the date it should have been collected
- any other information that may help us investigate.
Other collection problems
You can also contact us if:
- your bin or crate has been damaged
- your bin or crate is missing
- your collection was only partly completed
- rubbish or recycling has been spilled during collection
- you are unsure why your items were not collected.