| Response: | clarification as to whether the Council is still engaging with Mrs Horsfield or intends to respond, if so, when;
Yes, Council will be responding to Mrs Horsfield regarding her complaint to the Chief Executive on 13 May 2023. Council acknowledges that there has been delays due to staff illness, shortages and absences, but is intending to respond by the end of this week.
clarification as to whether Mrs Horsfield has reached the end of complaints process;
The original complaint has not yet been resolved and the process is still underway. The Notice to Fix (NTF) procedure going forward is: The Building Officer has contacted the owner of the property to inform them about the NTF. An email was sent to the owner on 16 June 2023 with a further notice to fix. The Building Officer will conduct a site visit to confirm the non-compliance. If the non-compliance issue has not been solved within the given timeframe, a second NTF will be issued where an infringement fine of $1000 may be issued for not complying with the first NTF. Generally, if the NTF’s have not been solved, the council may take court action.
Council will be using this to improve our complaint processes going forward. |
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